Billing

Payment dates & methods

• When is my first payment?
• Can I change my payment date?
• What happens if the payment date falls on a weekend or public holiday?
• How do I change my payment information?
• What payment methods do you accept?

Invoices

• Why is my first bill higher than expected?
• Where can I find my bill?
• How much is my next bill?
• Why do I have two invoices this month?
• Why don't the numbers on my invoices add up?
• Can I make a partial payment?

See all 7 articles

Missed payments

• What happens if I miss a payment?
• My payment hasn't come out yet.
• I received a payment confirmation, but in My Account is says that the payment hasn't been received yet.
• I missed the payment date. Can I make a payment now?
• I'm unable to make my monthly payment. What options are available to me?
• Why was I charged a NSF fee?

See all 12 articles

Down payment

• Do you charge first and last?
• Do I have to pay another down payment when I'm adding a product to my existing account?

Refunds

• I changed my coverage and I'm expecting a refund. When will I receive it?
• I cancelled my policy. When do I receive my refund?